Feature
AI Receptionist
Answer routine inquiries, identify customer intent, capture contact details, and route conversations through approved workflows.
Capabilities
What it can handle
- Website chat, social messaging, SMS, email, and voice-ready architecture
- Business hours, services, prices, policies, and FAQs from a governed knowledge base
- Contact capture and inquiry classification
- Conversation transfer and human escalation
- Conversation summaries and status tracking
Guardrails
How control is maintained
- The AI does not invent prices or policies
- Sensitive requests are routed to a person
- Unknown questions are recorded for review
- Phone and channel usage are measured separately