Capabilities
What it can handle
- Inbound call answering
- Intent detection
- Transfer and routing
- Appointment requests
- Call summaries
Guardrails
How control is maintained
- Disclosure where required
- Emergency escalation
- Defined call behavior
- Per-minute controls
Part of one connected front office.
This capability shares verified knowledge, customer context, permissions, and workflow history with the rest of Sochalit.
