Feature
Managed Knowledge Base
Give every AI role access to the same verified business facts while controlling what each role may use.
Capabilities
What it can handle
- Services, pricing, policies, hours, locations, and FAQs
- Public, internal, restricted, and temporary content types
- Source document and effective-date tracking
- Draft, review, publish, and retire workflow
- Role-based knowledge access
Guardrails
How control is maintained
- The AI answers from approved sources
- Expired promotions can be retired
- Changes retain version history
- Uncertain answers can trigger human review